Frequently Asked Questions

Everything you need to know about our vegan and sustainable fashion collections.

What materials are used in Matt & Nat products?

We are a 100% vegan and cruelty-free brand. Our linings are made from 100% recycled plastic bottles, and we utilize sustainable materials such as PU, PVC, and recycled nylons.

How long will it take to receive my order?

Standard shipping typically takes 3 to 7 business days depending on your location. You will receive a tracking number via email once your order has been dispatched from our warehouse.

What is your return policy?

We accept returns on unused, full-price merchandise within 30 days of purchase. Please note that items marked as 'Final Sale' cannot be returned or exchanged.

Do you offer international shipping?

Yes, we ship to many countries worldwide. Shipping fees and delivery timelines vary by destination and will be calculated at checkout.

How do I care for my vegan leather bag?

We recommend cleaning your bag with a damp cloth and mild soap. Avoid using harsh chemicals or abrasive cleaners to maintain the integrity of the material.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.